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Frequently Asked Questions

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Local travel restrictions due to COVID-19 may impact your trip, including new health regulations and self-quarantine guidelines.  Be sure to check the specific restrictions for Costa Rica and your own home jurisdiction before traveling or contact us directly with questions. There is currently one special entry requirement for Costa Rica:

Visitors traveling to Costa Rica need to provide proof of a medical insurance policy to cover any COVID-19 related medical treatment or quarantine lodging while in Costa Rica.  In the case of international insurance, tourists must request from their insurer a certification issued in English or Spanish, noting: 1) the validity of the policy during the dates of visit to Costa Rica, 2) guarantee of coverage for medical expenses in cases of COVID-19 related medical treatment in the amount of 50,000 USD and, 3) minimum coverage of 2,000 USD for extended lodging expenses due to COVID-19 related illness.  It is also possible to purchase a Costa Rican medical insurance policy through the Instituto Nacional de Seguros (INS)  or the Sagicor insurance company, covering the duration of your stay in Costa Rica.  In addition to the coronavirus-related measures, U.S. tourists must also have a valid passport and proof of intent to exit Costa Rica within 90 days.

 

 

A We kindly ask all guests to refrain from traveling if they are experiencing any COVID-19 symptoms, such as fever, cough, or shortness of breath, and to advise hotel management immediately if they begin to experience any symptoms while on property.
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At Kinkara Luxury Retreat, we put always put holistic wellbeing first. Our grounds are largely outdoors, with plenty of open spaces, facilitating social distancing. We ask that you maintain social distancing of 6 feet from other guests when in shared public spaces and have modified our public spaces to encourage this.

Throughout your stay, you'll observe more frequent cleaning and disinfecting of high-touch areas like our lounge and restaurant Casa Bulú. In addition, you'll be offered hand sanitizer or alcohol spray when entering shared spaces. 

We have provided our team with helpful guidelines and safety information from the Costa Rican Health Ministry detailing how to identify COVID-19 symptoms and mitigate its transmission. In addition, we have  trained  our team in achieving the highest standards of cleanliness.

While we are implementing new health and safety protocols, we cannot guarantee that you won't be exposed to COVID-19 during your visit. Exposure to COVID-19 is an inherent risk at any hotel where team members and guests are present.


 
A Yes. Effective July, 2020 the Costa Rica Government requires that guests and all other individuals entering the hotel wear a mask when in indoor public areas. Guests are required to have their own mask. Guests with medical conditions   and children under the age of 2 may be exempted from this mandate. In addition, guests may remove masks when  consuming food or beverages in restaurants,  smoking in designated smoking areas, or engaging in vigorous physical exercise separate from other individuals.
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Please contact the hotel directly. 

Phone: +506-7287-8759   |   Phone: US +1 510-443-0660   |  Email: reservations@kinkara.com


 
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Our policies regarding special circumstances related to COVID-19 are as follows:

 

  • For direct bookings we accommodate reservation changes if the request is received at least 48 hours prior to arrival and the same number of room nights or more are booked for a future stay.
  • Guests with direct booking who are prohibited from traveling due to the following reasons will have cancellation or change penalties waived:
    • Flight cancellation due to COVID-19
    • Unanticipated changes in Costa Rican Entry Requirements
    • Failure to meet Entry Requirements at the Costa Rican Port of Entry
    • Required quarantine upon arrival due to potential exposure to COVID-19
    • Cancellation due to contracting COVID-19 or potential exposure.

If your reservation was made as part of a group booking—such as a retreat or event—the cancellation policies outlined above do not apply. If you have a group reservation, please contact the group planner for more information.