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Frequently Asked Questions

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Local travel restrictions due to COVID-19 may impact your trip, including new health regulations and self-quarantine guidelines.  Be sure to check the specific restrictions for Costa Rica before traveling or contact us directly with questions.

Current Entry Requirements for Costa Rica

  • Complete the epidemiological digital form HEALTH PASS
  • RT-PCR test with negative result; the sample must be taken within 72 hours prior to arrival  to Costa Rica.
  • Travel medical insurance: International** or purchased from the Costa Rican Instituto Nacional de Seguros (INS)  or the Sagicor insurance company.
  • Passengers coming from the USA must demonstrate their residency in one of the authorized states through their license driving or state identification (state ID). This requirement excludes minors traveling with their family

 

**In the case of international insurance, the tourist must request from their insurer a certification issued in English or Spanish, stating the following three terms:

1. Validity of the effective policy during the entire visit in Costa Rica.

2. Guaranteed coverage of at least US $ 50,000 for medical expenses in case of contracting COVID-19  in Costa Rica.

3. Minimum coverage of US $ 2,000 for extended lodging expenses as a result of potential required quarantine.


 
A We kindly ask all guests to refrain from traveling if they are experiencing any COVID-19 symptoms, such as fever, cough, or shortness of breath, and to advise hotel management immediately if they begin to experience any symptoms while on property.
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At Kinkara Luxury Retreat, we put always put holistic wellbeing first. Our grounds are largely outdoors, with plenty of open spaces, facilitating social distancing. We ask that you maintain social distancing of 6 feet from other guests when in shared public spaces and have modified our public spaces to encourage this.

Throughout your stay, you'll observe more frequent cleaning and disinfecting of high-touch areas like our lounge and restaurant Casa Bulú. In addition, you'll be offered hand sanitizer or alcohol spray when entering shared spaces. 

We have provided our team with helpful guidelines and safety information from the Costa Rican Health Ministry detailing how to identify COVID-19 symptoms and mitigate its transmission. In addition, we have  trained  our team in achieving the highest standards of cleanliness.

While we are implementing new health and safety protocols, we cannot guarantee that you won't be exposed to COVID-19 during your visit. Exposure to COVID-19 is an inherent risk at any hotel where team members and guests are present.


 
A Yes. Effective July, 2020 the Costa Rica Government requires that guests and all other individuals entering the hotel wear a mask when in indoor public areas. Guests are required to have their own mask. Guests with medical conditions   and children under the age of 2 may be exempted from this mandate. In addition, guests may remove masks when  consuming food or beverages in restaurants,  smoking in designated smoking areas, or engaging in vigorous physical exercise separate from other individuals.
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Please contact the hotel directly. 

Phone: +506-7287-8759   |   Phone: US +1 510-443-0660   |  Email: reservations@kinkara.com


 
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Our policies regarding special circumstances related to COVID-19 are as follows:

 

  • For direct bookings we accommodate reservation changes if the request is received at least 48 hours prior to arrival and the same number of room nights or more are booked for a future stay.
  • Guests with direct booking who are prohibited from traveling due to the following reasons will have cancellation or change penalties waived:
    • Flight cancellation due to COVID-19
    • Unanticipated changes in Costa Rican Entry Requirements
    • Failure to meet Entry Requirements at the Costa Rican Port of Entry
    • Required quarantine upon arrival due to potential exposure to COVID-19
    • Cancellation due to contracting COVID-19 or potential exposure.

If your reservation was made as part of a group booking—such as a retreat or event—the cancellation policies outlined above do not apply. If you have a group reservation, please contact the group planner for more information.